#TK-1048·Outlook won't open — keeps crashing on launch
AI TRIAGED
Today, 09:14 AM
JD
James Doyle · 09:14 AM
My Outlook keeps crashing every time I try to open it. It shows the loading screen then just closes. This started this morning after Windows updated overnight.
AI
1ST2 AI · 09:14 AM
I've logged your issue and created ticket #TK-1048. Based on your description, this looks like a known Office/Windows Update compatibility issue. Let me pull your device context and check our knowledge base.
AI Classification
Category
Email / Outlook
Priority
Medium
Root Cause
Windows Update
Risk Level
Low
Remediation
Auto-eligible
Confidence
High
Knowledge Article · KB-0142
Outlook crash after Windows Update — Office repair fix
Affects Office 365 builds 16.0.17231+ after KB5034441 update. Quick repair resolves in most cases.