1ST2 is a single platform that fixes IT issues automatically, monitors your security posture around the clock, keeps your compliance evidence audit-ready, and answers your team's HR questions any time of day. One subscription. Four problems solved.
Your IT support, security, HR and compliance - managed in one place. Jump back in below.
Staff describe what's wrong - no forms, no IT vocabulary, no ticket categories to navigate. 1ST2 reads the live context of their device, diagnoses the issue, and - for the 70-80% of common problems with a known fix - applies the remediation directly. No ticket queue. No hold music. No callback scheduled for Thursday. Every action is logged with a full audit trail and a 24-hour rollback. Your IT Champion sees everything. Staff see it resolved.
See IT support in action1ST2 monitors your security environment continuously: every device, every identity, every configuration that could expose you. Your live security score, Essential Eight maturity, device compliance, and Microsoft advisories - all translated into something a non-technical owner can act on, with the highest-impact hardening actions queued up and waiting for a single tap to approve. A quarterly board report is generated automatically. A human Security Operations Centre is watching your enrolled devices around the clock. None of that is an enterprise add-on - it's part of the platform.
See your security command centreUpload any compliance framework - Essential Eight, ISO 27001, the Privacy Act, your insurer's questionnaire, your own internal policies. 1ST2 extracts every obligation, cross-references it against your live controls, tracks your evidence, and generates audit-ready export packs. No spreadsheets. No consultant to get started. The built-in Compliance Advisor explains what each obligation actually demands - in terms that make sense whether you're technical or not - and tells you exactly what to do next.
Explore complianceStaff ask HR questions the way they'd ask a colleague - and get answers drawn entirely from your own uploaded policy documents - leave entitlements, Fair Work obligations, onboarding procedures. Available 24/7. Confidential: your admins, IT Champion, and management cannot see any conversation. Upload your documents once. The assistant uses them from that moment forward.
See the HR Assistant1ST2's IT support, AutoFix and security automation run on Microsoft 365 Business Premium - the licence that includes the endpoint management and security tooling AutoFix relies on. Not yet on Premium? We'll guide your upgrade during onboarding.
MSPs handle infrastructure, hardware, and on-site work well. 1ST2 adds what most IT agreements never included - live visibility, automated fixes, compliance intelligence, and HR support. When something does reach your provider, they arrive fully briefed: audit trail, device context, diagnostic history, already there.
The best IT providers are already moving this way themselves - bringing AI into their own workflows to serve clients faster. 1ST2 gives you that same visibility and speed directly, whether your provider's made that shift yet or not.
Keep your IT provider for what they do best. Use 1ST2 for everything else.
Six purpose-built capabilities that close the gaps no platform alone covers - endpoint protection, application control, identity monitoring, awareness training, backup, and patching. Each one moves you measurably toward Essential Eight alignment. Every signal feeds directly into your 1ST2 dashboard, so you and your IT Champion see what needs attention the moment it does.
Each is presented individually during onboarding. Accept what fits; decline with a recorded risk acknowledgement - pricing fixed at your subscription date.
Explore the full security stackPulled directly from the live in-platform Setup Checklist - this is the same 15-step process your IT Champion sees and completes when you sign up, not a marketing summary.
Every client also receives an IT Champion Guide and a Staff User Guide at onboarding, plus a scheduled Quarterly Business Review - all built into your plan from day one.
We'll walk through AI-assisted IT support, live security monitoring, and Essential Eight compliance tracking in our demo environment - and what the day-to-day looks like for your staff and IT Champion.
Three plans - Essentials, Business and Professional - each with all four modules. Starting from $599/mo ex GST. Every price is fixed at your subscription date: no annual increases, no usage surprises, no renegotiations.
At the founding rate, that's close to a $150 a week - a small trade for the hours it saves your team, and for support, security, and compliance visibility most IT budgets don't include today.
Have a referral code from an existing client? Enter it at signup.
See full pricingEvery 1ST2 client gets a Quarterly Business Review with our team - a short, focused conversation to check how things are running, hear what's working, and adjust where it isn't. No hard sell, no ticket queue. A scheduled check-in, built into your plan from day one.